Privacy
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- Cash Cars Today — New Lands Auto Wreckers Pty Ltd
Effective Date: 1 June 2025
Last Updated: 1 June 2025
1. About This Policy
New Lands Auto Wreckers Pty Ltd (ABN: [67 645 783 124]), trading as Cash Cars Today (“we”, “us”, “our”), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights regarding that information. By using our website at cashcarstoday.com.au or engaging our services, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
Contact & Identity Information
- Full name
- Phone number(s)
- Email address
- Suburb/postcode or pickup address
Vehicle Information
- Vehicle make, model, year, and condition
- Registration number
- Vehicle Identification Number (VIN), where relevant
- Proof of ownership documentation
Transaction Information
- Details of the quote provided and the agreed sale price
- Payment records (cash transactions)
Website Usage Information
- IP address, browser type, and device information
- Pages visited and time spent on site (via cookies and analytics tools)
3. How We Collect Information
We collect personal information directly from you when you:
- Call us by phone to request a quote or arrange a pickup
- Submit an enquiry via our website contact form
- Communicate with us by email
- Engage our car removal service in person
We may also collect limited technical information automatically when you visit our website through cookies and analytics tools such as Google Analytics.
4. Why We Collect and Use Your Information
We use your personal information to:
- Provide you with a vehicle valuation and cash offer
- Schedule and carry out vehicle pickup and removal
- Process and complete the sale transaction
- Communicate with you regarding your enquiry or booking
- Comply with legal and regulatory obligations (including transfer of ownership)
- Improve our website and service quality
- Respond to complaints or feedback
We will not use your personal information for any purpose that is incompatible with the reason it was collected without first obtaining your consent.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Government or regulatory authorities, where required by law (e.g. VicRoads for vehicle transfer of ownership)
- Towing or logistics contractors, solely to coordinate vehicle pickup
- IT and website service providers, who assist in running our website and communications, under strict confidentiality obligations
All third parties we engage are required to handle your information in accordance with the Australian Privacy Principles.
6. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Your information may be stored in physical records, email systems, or secure digital files. We retain your information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.
When your information is no longer needed, it is securely destroyed or de-identified.
7. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files stored on your device.
You can disable cookies through your browser settings, though doing so may affect some features of the website.
We may use Google Analytics to collect non-identifiable usage data. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe (generally within 30 days). In some circumstances, we may be unable to provide access (e.g. where doing so would affect another person’s privacy or conflict with a legal obligation) — if so, we will explain why.
9. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Contact Us
For any privacy-related enquiries, requests, or complaints:
New Lands Auto Wreckers Pty Ltd (Cash Cars Today)
12 Webster St, Dandenong VIC 3175, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on our website with the “Last Updated” date noted at the top.